Frequently Asked Questions

What voltage do you support?

We provide 220V / 50Hz as standard for Southeast Asian markets. Other voltages can be customized.

Can the machine be customized?

Yes. Seat count, table length, shape, materials, conveyor speed, and branding can be customized.

How much does a rotating hot pot machine cost?

Price depends on seats, size, materials, and features. Contact us with your requirements for a detailed quotation.

What is the lead time?

Standard models are usually ready in a few weeks. Custom projects depend on the design.

How do you ship?

We use export packing and ship via sea freight, usually FOB Qingdao/Shanghai.

Do you offer after-sales support?

Yes. We provide remote installation guidance, spare parts, and technical support.

Can I get a sample or trial order?

Yes. We support sample machines and small trial orders for new partners.